That way, you get to see exactly what the final ring will look like. If the product has a defect upon shipping to the client that was missed, we will repair it or offer an exchange (our discretion). Pieces of Jewelry: Please note that as all Zen Moissanite jewelry pieces are made to order, and as such, we do not accept cancellations, returns or exchanges all items are final sale. To avoid any confusion or miscommunication, each client received a CAD (computer design) of the ring for their review and approval before we proceed with our work (cutting the gems and casting the ring). For refunds, all of the parts that you received must be returned to us such as the packaging and warranty card. Exception: any custom cuts (not listed on website) are not eligible for exchange or returns. The buyer is also responsible to return the stone to us (cover shipping cost as well as duties and taxes if applicable). Loose Stones: If for any reason you are not satisfied with your moissanite, you are entitled to return or exchange your stone, no questions asked! Zen Moissanites have a 7 day return policy which means you must return it to us (in Ottawa, Canada) within 7 days of having received it yourself. Each of these transactions have a 20% restocking fee associated with them. That way, you get to see exactly what the final ring will look like. To avoid any confusion or miscommunication, each client received a CAD (computer design) of the ring for their review and approval before we proceed with our work (cutting the gems and casting the ring). We do not accept cancellations, returns or exchanges on our pieces as they are created completely custom for each client. Moissanite introduce a way to have the ring of your dreams, without having to break the bank! For example, for the same amount of carats, a diamond will cost you between 15 to 25 times the cost of an equivalent sized moissanite. One final category in which moissanites are often compared to diamonds are their price tag. Through its brilliance (2.65 vs a 2.42) that can be seen as white flashes of light as well as through its fire (0.104 vs 0.044) that can be seen as rainbow flashes of light. The second gemstone on that list are moissanites, coming in at a 9.25, which means you can wear it every day for the rest of your life. In terms of reflection of light (flashes), moissanites actually beat diamonds in two ways. This is achievable since a diamond’s hardness is a 10 on the Mohs scale (highest possible). Moissanites are often compared to a diamond because diamonds have been the go-to option for engagement jewelry and any heirloom pieces due to their leading durability. This means that chemically, it is very different from a diamond, but resembles it so much which is why it has become such a leading option for engagement jewelry in the past few years. How does it compare to a diamond? Zen Moissanites are premium moissanites made from silicon carbide - 4H crystalline polytype version, like all other premium moissanites on the market.
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